Return & Exchange Policy
Exchange & Return Policy: (Not applicable on custom orders)
We completely understand the hassle and confusion to understand body measurements, thus we have a chill exchange policy incase the garment does not fit you well.
Within 48 hours of delivery of the product, you need to file an exchange request via mail (firstname.lastname@example.org) and the team will get back to you within 24-48 hours.
Incase the size you want to exchange it with is not available, you can exchange your product for any other product/products from the website of the same amount or higher amount and pay the difference. We will guide you through the entire process via mail.
For the exchange,
1) You can either send the garment back to our office in Bombay (address will be provided to you over mail when you send an exchange request). As soon as we receive your product in our office, we do a quality check and ship the new product (subject to availability)
2) Or we can arrange for a pick up of the garment at our standard shipping cost of INR 100. When the delivery guy comes for a pick up of the item, please make sure he seals it in a courier bag in front of you to ensure the garment reaches us safely. We will provide the details of payment via mail when you request for an exchange. As soon as we receive your product in our office, we do a quality check and ship the new product (subject to availability). Our return pick up takes approximately 10-15 days to reach us as there are a lot of regulations that have to be followed (due to COVID-19) so if you choose this option, please be patient in dealing with the exchange procedure.
We do not have a return policy and do not issue any refunds unless the product received has a defect.
Please note we only work with pure handloom and hand block printed cotton, some weaving defects and irregularities are natural to these fabrics and it will not spoil the overall look and feel of the garment and thus will not be considered a defect.
3) FOR SALE ORDERS: Incase there is a size issue with your sale order, we are happy to exchange it because we don't want the garment to lie in the cupboard and add to the textile waste. For sale products we don't have a reverse pick up service. You have to send the garment back to us and once we receive it and check the product, we send the new items to you. To ship the exchanged products, the customer has to take care of the shipping costs (INR 100)
Please feel free to reach out on email@example.com for any further doubts and clarifications, we're happy to help you!